At KEFY, we strive to make your shopping experience seamless and straightforward. Here’s everything you need to know about our shipping process:

1. Where We Ship

• We deliver to all parts of the UK, including Northern Ireland, Scotland, and the Channel Islands.

2. Shipping Costs

• Flat-Rate Shipping: £3.99 per order
• Free Shipping: Available for orders over £70

3. Delivery Times

• Standard Shipping: Orders are typically delivered within 2-4 business days.
• Please note that delivery times may vary slightly during peak periods or due to unforeseen circumstances.

4. Order Processing

• We aim to process and dispatch your order within 24 hours of purchase. Orders placed on weekends or public holidays will be processed the next business day.

5. Order Tracking

• All orders come with tracking for your peace of mind. You’ll receive a tracking link in your confirmation email once your order has been dispatched.

6. Reporting Issues

• If you encounter any issues with your order, such as delays or missing items, please email us at contact@kefy.co.uk. Our team is here to help!

At KEFY, we want you to be 100% happy with your activewear! If you’re not completely satisfied with your purchase, here’s how you can make a return:

1. Return Window

• You can return your items within 14 days of receiving your order.

2. Item Condition

• To be eligible for a return, items must be:
• New, unused, and unworn
• In their original packaging with tags still attached

3. Non-Refundable Items

• Please note that underwear, socks, accessories and sale items are non-refundable unless the item is faulty or damaged.

4. Refunds and Exchanges

• We offer both refunds and exchanges. Once your return is approved, we’ll process your request as quickly as possible.

5. Return Shipping Costs

• Customers are responsible for covering return shipping costs.
• We advised to send your return with tracked post.

6. How to Start a Return

• To start a return, please email us at contact@kefy.co.uk with:
• Your order number
• The email address used to place the order
• Details of the items you’d like to return
• We’ll get back to you with further instructions within 2-3 business days.

7. Delivery Area

• We currently only deliver and accept returns within the UK.

8. Exceptions

• Incorrect Items: If you received the wrong item, contact us immediately, and we’ll make it right.
• Repeated Returns: If we notice an unusual pattern of returns, we may investigate and reserve the right to refuse future returns.
• Damaged or Faulty Items: If your item arrives damaged or faulty, please email us within 7 days of receiving it with photos of the damage. We’ll sort it out for you right away!