FREE SHIPPING ON ORDERS OVER £70 IN THE UK
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Privacy Policy

Returns Policy

At KEFY, we want you to be 100% happy with your activewear! If you’re not completely satisfied with your purchase, here’s how you can make a return:

1. Return Window

  • You can return your items within 14 days of receiving your order.

2. Item Condition

  • To be eligible for a return, items must be:
  • New, unused, and unworn
  • In their original packaging with tags still attached

3. Non-Refundable Items

  • Please note that underwear, socks, accessories and sale items are non-refundable unless the item is faulty or damaged.

4. Refunds and Exchanges

  • We offer both refunds and exchanges. Once your return is approved, we’ll process your request as quickly as possible.

5. Return Shipping Costs

  • Customers are responsible for covering return shipping costs.
  • We advise to send your return packges with tracked post.

6. How to Start a Return

  • To start a return, please email us at contact@kefy.co.uk with:
  • Your order number
  • The email address used to place the order
  • Details of the items you’d like to return
  • We’ll get back to you with further instructions within 2-3 business days.

7. Delivery Area

  • We currently only deliver and accept returns within the UK.

8. Exceptions

  • Incorrect Items: If you received the wrong item, contact us immediately, and we’ll make it right.
  • Repeated Returns: If we notice an unusual pattern of returns, we may investigate and reserve the right to refuse future returns.
  • Damaged or Faulty Items: If your item arrives damaged or faulty, please email us within 7 days of receiving it with photos of the damage. We’ll sort it out for you right away!
Shipping Policy

At KEFY, we strive to make your shopping experience seamless and straightforward. Here’s everything you need to know about our shipping process:

1. Where We Ship

  • We deliver to all parts of the UK, including Northern Ireland, Scotland, and the Channel Islands.

2. Shipping Costs

  • Flat-Rate Shipping: £3.99 per order
  • Free Shipping: Available for orders over £70

3. Delivery Times

  • Standard Shipping: Orders are typically delivered within 2-4 business days.
  • Please note that delivery times may vary slightly during peak periods or due to unforeseen circumstances.

4. Order Processing

  • We aim to process and dispatch your order within 24 hours of purchase. Orders placed on weekends or public holidays will be processed the next business day.

5. Order Tracking

  • All orders come with tracking for your peace of mind. You’ll receive a tracking link in your confirmation email once your order has been dispatched.

6. Reporting Issues

  • If you encounter any issues with your order, such as delays or missing items, please email us at contact@kefy.co.uk. Our team is here to help!

Privacy Policy

Introduction

Welcome to KEFY ("we," "our," "us"). We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [https://kefy.co.uk/] ("Site"). Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.

Information We Collect

We may collect and process the following data about you:

  • Personal Identification Information: Name, email address, postal address, phone number, or any other information you provide by filling in forms on our Site.

  • Transaction Data: Details of products and services you have purchased from us.

  • Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this Site.

  • Usage Data: Information about how you use our Site, products, and services.

  • Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.

How We Use Your Information

We use information held about you in the following ways:

  • To Provide and Manage Our Services: Processing your orders and managing your account.

  • To Improve Our Site: Administering our Site and internal operations, including troubleshooting, data analysis, testing, research, statistical, and survey purposes.

  • To Communicate with You: Providing you with information about other goods and services we offer that are similar to those you have already purchased or enquired about.

  • To Comply with Legal Obligations: As necessary to comply with applicable laws and regulations.

Legal Basis for Processing Your Information

We rely on the following legal grounds to process your personal data:

  • Performance of a Contract: Processing necessary for the performance of a contract with you or to take steps at your request before entering into a contract.

  • Legitimate Interests: Processing necessary for our legitimate interests, such as improving our services, marketing, and fraud prevention, provided these interests are not overridden by your rights and interests.

  • Consent: Where you have given consent for processing your personal data for specific purposes.

Sharing Your Information

We may share your information with selected third parties, including:

  • Service Providers: Third parties who provide services to us, such as payment processors, shipping companies, and IT support.

  • Analytics and Search Engine Providers: That assist us in the improvement and optimisation of our Site.

  • Regulatory Authorities: Where we are under a duty to disclose or share your personal data to comply with legal obligations.

International Transfers

Your data may be transferred to and stored in countries outside the UK and the European Economic Area (EEA). When we transfer your personal data outside the UK and EEA, we ensure it is protected by ensuring at least one of the following safeguards is implemented:

  • Transferring to countries that have been deemed to provide an adequate level of protection for personal data by the UK and European Commission.

  • Using specific contracts approved by the UK and European Commission which give personal data the same protection it has in Europe.

Data Security

We have implemented measures designed to secure your personal data from accidental loss and from unauthorised access, use, alteration, and disclosure. All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology.

Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including satisfying any legal, accounting, or reporting requirements.

Your Rights

Under data protection laws, you have rights including:

  • Access: The right to request copies of your personal data.

  • Rectification: The right to request correction of any inaccurate or incomplete data.

  • Erasure: The right to request deletion of your personal data, under certain conditions.

  • Restriction: The right to request restriction of processing your personal data, under certain conditions.

  • Objection: The right to object to processing your personal data, under certain conditions.

  • Data Portability: The right to request transfer of your data to another organisation, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at:

Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us at:

  • Email: contact@kefy.co.uk

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes we make will be posted on this page, and where appropriate, notified to you by email. Please check back frequently to see any updates or changes to our Privacy Policy.

Effective Date

This policy is effective as of 03.02.25.

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